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William Boyd
Technical Program Manager. Technical program and operations leader with 15+ years across telecom technology, autonomous vehicle operations, managed IT, founder-led service delivery, and AI workflow development.
Cupertino, CA · [email protected]
Core Skills
- Program execution: roadmap planning, milestone tracking, risk registers, dependency mapping, escalation handling
- Technical operations: Linux/Unix, macOS, Windows, TCP/IP, VPN, SSH, FTP, Wireshark, Office 365, Active Directory
- Workflow systems: Jira, runbooks, checklist design, service intake, status tracking, quality gates, operational reviews
- AI and data platforms: AI workflow development, Athena operating model, OpenClaw control workflows, GCP administration
- Leadership: 25–35 person team management, coaching, scheduling, customer escalation, vendor and client coordination
- Communication: stakeholder discovery, executive summaries, technical-to-nontechnical translation, launch readiness
Experience
Founder / Owner Operator — RocketServe.io LLC / RocketServe Legal
California & Nevada · September 2018 – Present
- Built operating workflows for managed IT, process service, notary services, document intake, scan-back delivery, client communication, and service follow-through.
- Created repeatable execution patterns for document-heavy work where accuracy, traceability, timing, and customer communication matter.
- Applied AI-assisted planning and automation to reduce ambiguity in service delivery, customer communication, and evidence organization.
L5 Operator, Autonomous Vehicle Operations — Zoox
Foster City, CA · March 2021 – May 2022
- Executed mission-critical autonomous vehicle procedures with detailed checklists, command-line workflows, Jira tickets, and network access protocols.
- Troubleshot vehicle startup, compute, communication, logging, deployment, power-state, and component issues in a high-reliability setting.
- Prepared vehicles for autonomous operations by validating connectivity, software versions, storage/logging state, localization readiness, and mission constraints.
Assistant Manager / Integrated Solutions Consultant — AT&T Mobility
Palo Alto, Union City, Sacramento, CA · 2008 – 2019
- Managed 25–35 employees across high-volume retail locations, including coaching, performance planning, scheduling, inventory, and escalation resolution.
- Served as operations and finance back-office manager for serialized and non-serialized inventory.
- Developed business leads, prepared proposals, and presented tailored technical solutions to customers.
Project Highlights
- Athena Program Operating Model: planning artifacts, runbooks, operational status reports, migration plans, and reliability scorecards for an AI workflow platform.
- OpenClaw Execution Control: controlled execution patterns for agentic workflows, including operating constraints, verification needs, and task handoff structure.
- RocketServe Service Lifecycle: intake-to-close workflows for legal/document service delivery, including customer communication, field execution, scan-back handling, and status tracking.
Education & Certifications
- Bachelor of Science, Information Technology — University of Phoenix, 2015–2018 (GPA 3.60)
- Udacity Nanodegree, Intro to Self-Driving Cars — completed June 2022
- CompTIA A+ · CompTIA Security+ coursework/training
- Cisco Networking Certificate (2017) · Advanced Networking Certificate (2018)
- Google Cybersecurity Professional Certificate · Google AI Certificate Track
Verification images for credentials and recognition are in the proof gallery.